Refund and Returns Policy

Returns And Exchanges

You have seven days from the day you receive your package to change your mind and return your purchase. All received return requests outside the stated return period are not accepted. If seven days have passed since your purchase, we can’t offer you a full refund or exchange.

Your return to be qualified, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We drop returns for any artwork that has been stretched, cropped, or altered differently after purchase. Several types of goods are FINAL SALE and exempt from being returned. Additional non-returnable items:

  • Special Collection
  • Limited Edition
  • Framed/matted Open Edition artwork
  • eGift cards
  • Downloadable software products
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than seven days after delivery

To return your purchase, follow the procedure below:

1. Send us an email to explaining the reason for your return. To complete your return, we require a receipt or proof of purchase.

2. After your request is approved, we will send you an email authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unworn and in their original packaging. Note: You will be responsible for the shipping cost, duties, and taxes.

Once your return is received and inspected, we will send you a notification that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be sent to your credit card or original form of payment within a certain amount of days.

Note: Whether the amount refunded on your credit card or in-store credits will not include the shipping cost or the duties and taxes.

Return shipments must be arranged through Latifa Art and shipped in their original packaging (including all accompanying certificates received with the order)

3. Refunds will be processed back to the original form of payment once Latifa Art receives the artwork. We will refund your credit card or issue store credits within 30 days.

All refunds will be subject to the exchange rate at the time of processing, and funds remitted in USD

Shipping Returns

To return your product, you should mail your product to our {physical address}.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will withdraw the cost of return shipping from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

Steeps to follow if you haven’t received a refund:

  • First, check your bank account one more time.
  • Then contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please, contact us at

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same because it did not fit into your place, please, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, we send you a gift credit for the value of your return. Once we receive the returned item in good condition, we will mail you a gift certificate.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Need Help?

Contact us at for questions related to refunds and returns.