Do you offer Free Shipping?
We do not offer free shipping. However, we have three shipping methods related to our products: flat, standard, and premium.
Can this be sent express shipping?
Yes, certainly!
You may notify us by emailing us at sales@latifaart.com or adding a note on the checkout page.
How long will the delivery take?
After ordering online, you will receive a confirmation email containing your order details with a mail directly from Latifa Art to the email address you have specified on your account. We will regularly confirm receipt of your order within one (1) hour of ordering.
We will attempt to have your artwork sent and delivered within fourteen (14) business days.
We will be responsible for shipping the purchased original work of art or print work directly to the purchaser. We will provide you with information regarding its preferred shippers with which we maintain an account. We are responsible for providing accurate shipping weight, dimensions, and shipping address.
Can I order now and request a delivery on or after a specific date?
You certainly can!
You can place an order now and request to arrange shipping and delivery after a specific date. Once you have submitted the order, only reply to the order confirmation email, add a note on the checkout page, or email sales@latifaart.com with the order number to arrange delivery accordingly.
Do you ship artwork overseas?
Yes, absolutely!
We ship internationally with FedEx, DHL, and UPS.
International shipping costs vary based on the artwork (size, weight, and fee). To check the charges for a specific artwork:
- Add the artwork to your cart.
- Go to the checkout
- When you change the destination country, the international shipping amount will be calculated automatically for the order.
- This fee is inclusive of insurance and express shipping.
- Travel time is roughly 1-2 weeks from the order.
- All artwork is transported in a cardboard box.
Import duties and taxes vary based on the country’s policies and the cost of the artwork. The receiver will be responsible for the international custom/import fee and taxes, which differ with every country. Please check with your country customs offices and consider the additional costs that might affect you.
For any questions or queries – hit us up on the chat or sales@latifaart.com.
Can I return an artwork?
Yes, absolutely.
You have seven days from the day you receive your package to change your mind and return your purchase. All received return requests outside the stated return period are not accepted. If seven days have passed since your purchase, we can not offer you a full refund or exchange.
What is the process of returning an artwork?
Your return to be qualified, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We drop returns for any artwork that has been stretched, cropped, or altered differently after purchase. Several types of goods are FINAL SALE and exempt from being returned. Additional non-returnable items:
- Special Collection
- Limited Edition
- Framed/matted Open Edition artwork
- eGift cards
- Downloadable software products
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than seven days after delivery
To return your purchase, follow the procedure below:
1. Send us an email to sales@latifaart.com explaining the reason for your return. To complete your return, we require a receipt or proof of purchase.
2. After your request is approved, we will send you an email authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unworn and in their original packaging. Note: You will be responsible for the shipping cost, duties, and taxes.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically remit to your credit card or original form of payment within a certain amount of days.
Note: Whether the amount refunded on your credit card or in-store credits will not include the shipping cost or the duties and taxes.
Return shipments must be arranged through Latifa Art and shipped in their original packaging (including all accompanying certificates received with the order)
3. Refunds will be processed back to the original form of payment once Latifa Art receives the artwork. We will refund your credit card or issue store credits within 30 days.
All refunds will be subject to the exchange rate when processing and funds remitted in USD.
Do you sell gift cards?
Yes, we certainly do.
You can purchase gift vouchers here – https://latifaart.com/gift-card/. If you are after multiple gift vouchers, contact us at sales@latifaart.com, and we can get that sorted for you.
What does “ready to hang” mean?
When browsing artworks listed on Latifa Art, you will see they generally fall into one of 3x categories:
Unstretched / requires framing
- The canvas or paper will arrive rolled in a tube (which is a perfectly safe way to transport it).
- To make your artwork wall-ready, you need to stretch or frame it.
Ready To Hang
- In most cases, this refers to the artwork canvas stretched over a simple timber frame.
- This style is often referred to as a “stretched canvas.”
- The artwork will include hanging fixtures (hooks and wires), so it is ready for your wall on delivery.
- Some people may prefer to leave their artwork stretched (e.g. vibrant Aboriginal works often look best as a stretched canvas).
- An external frame could be added to complement the artwork and offer a greater level of protection.
Framed
- Another variation of Ready To Hang.
- The artwork will be with a traditional, usually wooden, frame of varying colors and textures.
- We will note the frame style within the artwork’s written description plus post photos of the frame details.
- Hanging fixtures including (hooks and wires) the frame.
- Latifa Art offers an easy pre-delivery framing service, or find a reputable local framer to create a custom frame to match your artwork and taste.
Can I get a custom piece made?
Found an artwork you want to, but is sold or the wrong size? Do not worry. From here, commissioning art is easy with Latifa Art.
Click on Commission an Artwork button on the page of the artwork you like. Fill in the details in this form. You will get a quick response.
Quote & Pricing
We will be in touch directly with a quote and time to create. As a rule of Latifa Art, if you have found artwork and would like something the same size, the price of a commissioned painting will be the same (or very similar). The quote you receive will be for an artwork delivered to your door anywhere worldwide.
Getting started
Once you are happy with the quote, a 50% deposit is requested to be paid to commence (read steps in detail here). You do it by buying a Gift Voucher here.
Completing the purchase
Once the artwork is near completion, the artist will share photos for your approval. You can submit one round of changes, suggestions, or tweaks if necessary. Then, when you are happy with the artwork, it will be available for you to purchase on Latifa Art. You use your deposit gift voucher code on checkout, so you only have to pay the 50% balance. After that, we carefully deliver the artwork to your home or office.
Returns
The 7-day return policy still stands. The 50% deposit is non-refundable, and if you choose to return the piece, we ship the artwork back t and refund 50% of the amount to you. The 50% goes in full to the artist to cover their material costs.
Finish!
So there you have it, pretty simple. You can take absolute comfort that we have completed thousands of commission artworks for happy collectors over the years, and if you have any more questions, please email us on; sales@latifaart.com.
Thank you!
What happened if an artwork gets damaged in transit?
All shipments are insured against loss and damage. Insurance is valid for the time the artwork is in transit only.
If you’ve received an artwork with damage, contact us and send us a few photos of the damage to info@latifaart.com.
You, as a collector, don’t have to wait for anything. You can either ask for a full refund, ask the artist to do a similar piece, or choose any other work on Latifa Art as a replacement (we can credit the entire value of the artwork to your Latifa Art account.
I have multiple gift vouchers. How do I use them in one order?
Multiple gift vouchers – lucky!
Just email sales@latifaart.com all the vouchers, and we will combine them into one and send you a fresh new code.
What does it mean a piece is marked as “Enquire Now”?
The artist might set her work to ‘Enquire Now’ for many reasons, and usually, it just means that you may need to wait a little longer for it to arrive.
For example, they might be on holiday and unable to send their work, the work might be in an exhibition, or it might simply be waiting to dry.
If you’d like to purchase a work marked as ‘Enquire Now‘, click the button to inquire. In most cases, buying the piece isn’t a problem, and it can soon be yours!
I want to buy an artwork that has already been sold
So sorry you missed out! Not to worry, we have another solution! Our artist works on commission and would be happy to create a piece for you!
Just select Commission an Artwork and let us know if you would like the exact dimensions as the original piece. However, it’s okay if you want to go bigger or smaller! Just let us know in your inquiry. We will then ask the artist for a quote and timeframe to work on your commission and get back to you with the details.
Latifa Art Blog!!
New to art and keen to learn? Or an art connoisseur looking for inspiration?
The Latifa Art Blog has you covered.
Keep up-to-date with the latest news on art, artists, fun facts, artist tips, and Latifa Art news at latifaart.com/blog
What is the difference between acrylics and oils?
Good question! Acrylics and oils both have their strengths and are useful for different styles of art. Acrylic is quick-drying and perfect for applying large, bold swathes of color, whereas oil paints are easier to blend and build up.
Read the blog to know more.